why process not technology will drive business improvement

Lo sosteniamo da tempo .... e qui un bell'articolo su computerweekly.

Riprendo una frase:

"However, over the next few years we will see a shift in the types of businesses that use IT successfully and the ways they use it. Those that will likely be most successful will be those that focus on modelling and modifying their business processes rather than concentrating solely on the technology."